Frequently Asked Questions
How often should I have my carpets professionally cleaned?
Regularly! Carpets contain soil & debris. Regular vacuuming
helps to remove some soil particles, but any carpet containing
soil particles will be causing wear to the carpet's fibres long
before you can see dirt in or on the carpet. Professional
cleaning removes these particles & aside from providing peace of mind, regular professional cleaning will extend the life of your carpet.
The majority of carpet manufacturers recommend domestic use carpets are professionally cleaned (by hot water extraction)
every 12 - 18 months.
How long will it take the carpet to dry?
In most cases, carpets are fully dry within 3 -8 hours. Drying time depends on several factors; the type & density of the carpet, weather conditions, indoor temperature, etc. We carry powerful air moving equipment which will be used where appropriate to
aid drying & reduce drying time.
Can I walk on my carpet straight away?
Yes. You can walk on your carpet immediately after cleaning, but as the carpet may take 3 - 8 hours to dry fully, extra care must
be taken when walking from carpeted areas to non carpeted areas - a little moisture may be on the soles of shoes or slippers, increasing the risk of slipping. We will always caution you about this at the end of any job & provide you with a fact sheet for
aftercare as well.
What should . . . (or shouldn't) I do if a spill something on my carpet before calling Hall's Premier Carpet Care?
The general rule is to do very little before calling us. In most cases, blotting the stain with a soft absorbent cloth is the best thing
to do. It is never advisable to rub the carpet - this can cause permanent damage to the carpet pile. We do not recommend using
any stain removal product which can be purchased from the hardware store or supermarket as these tend to leave a residue,
caused by an pH imbalance, which will quickly attract dirt.
What about cleaning my own carpets?
We don't recommend this! We've all seen what promise to be 'professional' machines for hire at the Supermarket, Electrical or
DIY store, which claim results are great & can save you money, but is this really the case? The honest answer is probably not!
So you can make an informed decision, let us enlighten you with some facts, so you can decide whether to hire a machine & do it
yourself, or employ a specialist carpet cleaning firm.
Hire machines are small & there's a good reason for this - if it's too big you won’t be able to lift it, or fit it in your car. Being so
small (& light) also means it's power is limited. We appreciate how anyone might believe one carpet cleaning machine is the
same as any other, but actually there are substantial differences between types of machines & more substantial differences
in the results.
Does size really matter?
YES IT DOES! Professional machines, which are not available to hire from the supermarket, DIY, tool hire or electrical stores are
much larger because they have more powerful motors, pumps & vacuums. Combined with the expertise of a specialist, this
allows a significantly better result to be achieved.
Essentially, the vacuum, heat level & water pressure are much greater, ultimately leaving carpets significantly cleaner, brighter
& drier. A specialist also comes with specialist knowledge, a wealth of experience & appropriate training. For your peace of mind, Halls Premier Carpet Care are also fully insured.
Before considering whether to hire or buy a machine, check the terms & conditions of your household insurance - most Insurers exclude damage caused by you whilst in the course of cleaning or restoration. If something goes wrong you may find there is no assistance available from your household Insurer.
Hire machine advertising will do it's best to persuade you to hire a machine & do it yourself. Our advice is to ignore the
suggestively amazing sales videos & literature associated with these machines & conclude it is essentially impossible to
achieve the same result with a hire machine as you will get from a genuine, professional machine & a specialist operative.
A thought . . . If these hire machines are as effective as their advertising would like you to believe, why does no carpet
manufacturer recommend them & why does no experienced professional use them? In many cases the total cost, which
includes; the price of hire, purchasing the chemicals, cost of fuel to collect & return the machine & also the time & effort is
not much lower than hiring a professional.
Another thought . . . If we really believed a 'do it yourself' hire machine could do the same job as a professional machine, we
wouldn't have spent thousands of pounds investing in professional equipment. Put simply, the reason we've invested in
professional equipment is because hire machines do not do the same job & we are passionate about delivering truly
Are there hidden dangers I should be aware of? YES!
1) Poor results – due to lack of power from the machines
2) Damp carpets for days – causing smells
3) Mould build up – due to incorrect cleaning attempts
4) Delaminated carpets – caused by overwetting
5) Browning discolouration – caused by overwetting
6) Shrinkage – caused by excessive moisture
7) Rapid re-soiling – caused by high residue content of detergent left behind
Mould spores could be left behind which, when breathed in can cause health issues. Also, there is a danger of physical damage
to the carpet, ruining it's appearance, rather than enhancing it. So, whilst the thought of saving a few pounds might have some appeal, in the long run, is it cost effective? We would say not!